The Fine Print
Once you have placed your order via any channel (Online store, Instagram, Facebook, Whatsapp, or over Email), you shall be deemed to have accepted all Terms and Conditions:
Terms & Conditions:
- Please take note of the turn-around time which is listed under each product. This is generally 5-7 working days. Larger orders for Weddings & Events will take longer depending on quantity ordered.
- Please make sure that all information you provide is clear and correct. If any customisations, sizes, colours or design specifications are not included, Oh So Glamorous cannot be held responsible if the final product isn’t to your satisfaction (however, we've never had an issue with this before as we always go above and beyond to ensure that the product meets your requirements).
- The colour seen on screen may differ slightly from the actual colour tone, unless a specific colour code is provided.
- Every product is handcrafted, therefore one product may differ from the other – even if it is the same product/design. Oh So Glamorous will not be held responsible for complaints of products that do not look like an image posted on the online store or social media as photos may have been edited (as with all product images by retailers big and small).
- Once an order has been placed, the customer is liable for the entire order and payment. Due to the nature of our business (personalised and customised items made to your specifications), we do not accept cancellations.
- Oh So Glamorous allows one revision on the artwork, if requested. Please note, this adds an extra day or 2 to your order. Please carefully check the font, spelling, design, colour, etc. Any further revisions will incur an additional cost.
- Oh So Glamorous will not be held liable for the additional cost if the product needs to be remade after design changes are confirmed.
- Once your order is processed, any extra orders will be taken as a separate order and will be processed accordingly within its own timeline.
- No work shall commence nor will design samples be sent through until proof of payment has been received.
- Oh So Glamorous has a strict No Returns Policy. No returns, exchanges or refunds will be given unless there is proof that the fault lies within our processes. Please see the Warranty section for more information.
- Photos to be e-mailed to firstname.lastname@example.org . Do not send photos via WhatsApp as this reduces the quality of the photos and comprises on the quality of the order.
- Wording to be typed out and e-mailed to email@example.com
- Photos to be high quality - a minimum of 2MB.
- If you have sent us an image of an item from the internet, we will try our best to replicate the item as close as possible. Please be advised that we cannot give you a 100% replication of the item as fonts, patterns, shades of colour, and raw materials vary.
- Please be as detailed as possible in your requirements. "Bright and sparkly" is not a colour.
- The customer is solely responsible for submitting suitable material (photos, wording, raw materials) by the due date advised to them. Should the client fail to supply suitable material by the due date, the order may not be processed in time.
- Oh So Glamorous will only be liable to honour a warranty if:
- The defect existed during the time of collection.
- The defect did not arrive due to normal wear and tear or misuse/rough handling/abuse by the customer/gift recipient/person who collected/third party courier.
- The product concerned is used for the purpose intended.
- The customer provides the original invoice.
- The defect is reported within 6 hours of receiving the item.
- The customer must at his/her own cost, deliver and collect the product concerned to and from the distribution centre within 7 days of collection/delivery.
- Warranties do not apply to:
1.1 Defects or damage arising from negligence, third-party delivery (once it has left our premises in the hands of the client/client's friend or courier service), abuse or misuse, rough handling, any use for which the product was not designed, nor does it cover ordinary wear and tear or damage from the weather such as excessive heat or rain.
1.2 Should the original product be altered in any way, the warranty will be void
Copyright 2019 Oh So Glamorous (PTY) Ltd.
All designs, products and photographs of our range, are the intellectual and physical property of Oh So Glamorous and may not be reproduced without written permission from Oh So Glamorous. All Rights Reserved.
For any enquiries, please contact us on firstname.lastname@example.org